COMMON QUESTIONS

How Do I Schedule An Office Appointment?

Our main office is located in Olympia, with satellite offices in Shelton, West Olympia, and Yelm.  Appointments can be made directly with our Patient Care Coordinator by calling the office closest to you.
 

What To Bring To An Appointment:

Bring a list of all medications you currently take, including over the counter and herbal supplements. Include the exact name of medication, dose of medication, and how often you take it. If it is more convenient, you may bring your medication in its original container.

If you have any pertinent lab or x-ray reports that will assist in your evaluation, please ask your primary care provider to send those to us prior to your appointment.

Bring your current insurance card. Co-payments and deductibles are due on same day that the service is provided.

Prescription Refills:

In order to expedite your request to refill a prescription prescribed by one of our providers, call your pharmacy and ask them to Fax us a request. Allow 2-3 business days to complete this process, as we need to review your chart. We may ask you to come and see your provider. Patients receiving medication long term must be seen yearly. If you were provided samples, leave us the name of the medication you were given along with the name and location of the pharmacy you want your prescription called in to.

Obtaining Test Results:

We will notify you of your test results (lab and/or x-ray) by telephone, mail, or at your next scheduled appointment. Please call our office if you have not received your results within 2 to 3 weeks.

Obtaining Procedure Results:

You will be given written discharge instructions that include what was found during your procedure, before you leave the endoscopy center. Pathology results will be mailed to you within 14 business days. Your referring provider will also receive a copy. Please call our office if you have not received your results within 3 weeks.